Delivery During Covid-19
CURRENT SHIPPING STATUS
We are continuing to deliver online orders during the Covid-19 restrictions period.
Orders are now being processed and dispatched as normal.
|Next Shipping Dispatch Date:||n/a|
Latest status for each delivery zone:
|Ireland||Normal, with delays|
|Northern Ireland||Normal, with delays|
|England/Scotland/Wales||Normal, with delays|
|EU||Normal, with delays*|
|USA/Canada||Normal, with delays|
|Rest of World||Deliveries suspended|
*Please check with your postal service for the latest status on deliveries from Ireland.
There are major delays being experienced in some EU countries.
You can also check the latest updates via An Post
Please expect delays on all deliveries during this period.
Returns are functioning as normal.
If you need to return an item you must first create a Returns Request via your customer account.
Please read the FAQ Section 6 on how to do this.
We will then respond to you to authorise your return.
Please do not return anything without following the above process.
MEASURE KIDS AT HOME
If you need to buy new shoes for your children's growing feet, we have provided a helpful guide to show you how to measure their feet at home. You can view the guide and submit the measurements to us by visiting our 'how to measure your child's feet at home during Covid-19' page.
Our store is now open. There is a queueing system in place on entering the store, in addition to hand sanitisation facilities. We would ask all customers to sanitise their hands before entering the store and handling any items. The wearing of gloves in-store is not allowed based on healthcare advice. Customers may have to queue in line during busy periods and we would ask for your patience and understanding when this is the case.
The first hour every morning (10 am to 11 am) is reserved for elderly and at risk people and priority will be given to these customers during this period. Our children's fitting service is running as normal, however we would ask customers to present with a maximum of two children per parent. We cannot let large family groups in-store together at this time. Thanks for your understanding!
HOW TO CONTACT US
The best way to contact us for a quick response during Covid-19 is via live chat, email or by logging in to your account and raising a ticket. You can also leave a message on our phone line, however response times to phone messages will take longer.
Live Chat - Click the on the bottom right hand corner
Email - Fill in the contact form and click Send
Raise a Ticket - Login to your account to raise a ticket
Please stay safe out there and remember to adhere to government advice and guidelines at all times!