Delivery During Covid-19
CURRENT SHIPPING STATUS
We are continuing to deliver online orders during the Covid-19 restrictions period.
Orders are being processed and dispatched once a week.
|Next Shipping Dispatch Date:||Monday 25th May|
Latest status for each delivery zone:
|Ireland||Normal, with delays|
|Northern Ireland||Normal, with delays|
|England/Scotland/Wales||Normal, with delays|
|EU||Normal, with delays*|
|USA/Canada||Normal, with delays|
|Rest of World||Deliveries suspended|
*Please check with your postal service for the latest status on deliveries from Ireland.
There are major delays being experienced in some EU countries.
You can also check the latest updates via An Post
Please expect delays on all deliveries during this period.
Returns are also heavily affected during Covid-19 restrictions.
Our normal returns address is not functioning at the moment as it is closed due to the restrictions.
If you need to return an item you must first create a Returns Request via your customer account.
Please read the FAQ Section 6 on how to do this.
We will then respond to you to authorise your return and provide you with a returns address.
Please do not return anything without following the above process.
MEASURE KIDS AT HOME
If you need to buy new shoes for your children's growing feet, we have provided a helpful guide to show you how to measure their feet at home. You can view the guide and submit the measurements to us by visiting our 'how to measure your child's feet at home during Covid-19' page.
In line with government guidelines, we are preparing to re-open our Newcastle West store on either Monday 8th June or Monday 29th June. We are awaiting confirmation on which re-opening date will be applicable to us and also on what guidelines we will have to adhere to in-store once we re-open.
HOW TO CONTACT US
The best way to contact us for a quick response during Covid-19 is via live chat, email or by logging in to your account and raising a ticket. You can also leave a message on our phone line, however response times to phone messages will take longer.
Live Chat - Click the on the bottom right hand corner
Email - Fill in the contact form and click Send
Raise a Ticket - Login to your account to raise a ticket
Please stay safe out there and remember to adhere to government advice and guidelines at all times!