Terms & Conditions
TERMS & CONDITIONS FOR SHOE REPUBLIK
In this Agreement, we are Shoe Republik, based in 11 Maiden Street, Newcastle West, Limerick, V42 FK68, Ireland and you are the buyer detailed on the Order Forms.
Our Agreement is made on the date we deduct payment from your nominated payment method, details of which you provided during the payment process. Only the goods listed on the shipping confirmation email sent at the time of dispatch will be included in the agreement. Our agreement includes all correspondence with you.
2. Colour Representations
Colour display varies on computer monitors of different makes and manufacturers. Though we strive for accuracy all image colours, product colours and swatches displayed should be regarded as approximations. All of our monitors in our design studio are calibrated to the correct colour values, however we have no control over the colour management of the monitors of end users. For tips on how to colour calibrate your monitor correctly, do a google search under "calibrate display" for your appropriate operating system.
3. Processing Order
We will send a confirmation email by way of acknowledging your order within 24 hours. This email does not constitute acceptance of your order by us.
If your chosen products are in stock your order will be processed. We will deduct the price payable for your chosen products plus any shipping or requested gift wrap charges from your nominated payment method.
Please note that all orders shipped are quality checked to meet the high standards that our customers expect. However we are unable to guarantee that shoes despatched will be 'box fresh' - i.e. there is a possibility they may have been tried on by customers in our high street stores. This is normal practice for any shoe retail business.
4. Delivery of Goods
You will receive a tracking number on order dispatch, which will enable you to track your delivery. Your package will need to be signed for. If there is nobody at your chosen address to sign for the package, the courier will leave a calling card. A second delivery will automatically be attempted the following day. Please contact the courier company via the contact details on the calling card if this does not suit and you would like to make alternative arrangements. Following a second failed delivery attempt your package will be returned to the local depot. At this point you will need to liase with the courier as to whether re-delivery of the package is still possible or whether you may need to collect the package from the local depot. After one week of no movement, the package is returned to us. Re-delivery at this point will be chargable. Alternatively you will receive a refund for the returned goods, less all shipping charges.
For items not received outside of the scope of the delivery process above: Should you not receive your goods within the time frames listed below, please contact us to let us know by raising a support ticket or by calling us on the Customer Care line. All time frames refer to working days only which does not include Saturdays, Sundays or bank/public holidays.
|Ireland & NI||72hrs from date of dispatch|
|UK||4 days from date of dispatch|
|Europe||7 days from date of dispatch|
|Rest of World||14 days from date of dispatch|
Claims cannot be entered into until after these time frames. We will then investigate the case with the courier company. Should the goods be deemed lost, you will then be given the choice of:
a) Cancelling your order whereupon we will refund the full price you paid, or
b) We will despatch a replacement order provided the goods remain in stock. If no stock is available, we will cancel and refund the order.
If for whatever reason the goods should turn up after the order has been cancelled and refunded or a duplicate order delivered, you must contact us (or we will contact you) to arrange payment for the duplicate items or to arrange return of the goods. We reserve the right to charge for any items that have been proven to be delivered (by way of tracking and/or signature proof) but which have not been subsequently paid for or returned. This will be in the form of your original payment method.
If you are not completely satisfied with your purchase, you can return it within 21 days of purchase in its original unworn condition and we will refund the product price, subject to the product being returned in its original condition and packaging. You can return an item to us by using the returns process in your customer account. Customers must have an account to create a return shipment. If you place an order as a guest, you will have to register with the same e-mail address to convert your guest account into a customer account. Shoes must not be damaged or worn outside and no scuffing or wear should appear on the sole. We advise you to try on shoes on a carpeted area to avoid any damage to the outsole. No creasing or any other obvious sign of wear should appear on the uppers.
On receipt of the goods we will refund the full purchase price as soon as possible. Shipping charges are non refundable. Product in sealed packaging such as blister packs or similar cannot be returned once opened. We do not accept returns of any Shoe Care or Foot Care products due to health and hygienic reasons.
We do not pay the shipping costs of returns. We advise customers to always use a recorded delivery service with full tracking when returning an item. Shoe Republik accepts no responsibility for items that are lost/stolen/damaged in transit during the returns process.
Products which are not returned in their original condition as outlined above, and/or are deemed not re-saleable by us, will not qualify for a return. In this scenario you will be contacted via email/telephone by our customer services team to arrange re-delivery of your goods. Re-delivery will be chargeable.
When returning your goods you may request an alternative product, which we will hold for you. Your original order will be refunded (minus any shipping charges) and a new order will need to be placed. A new order is required as it needs a new tracking number plus it allows full trace-ability of your orders and related payments. Delivery of replacement products will also be chargeable.
5b. Incorrectly Dispatched Products
For incorrectly dispatched products (incorrect style, size, colour etc) please contact us to arrange their return. We will provide the returns packaging or alternatively we will pay the cost of any shipping. Cost of shipping must be pre-agreed with us. Upon receipt we will either refund in full or despatch an alternative. Re-delivery will not be chargeable. Please note this applies to incorrectly dispatched products only - it does not apply to products ordered in error by the customer.
5c. Damage in Transit
Any breakages or damages that you suspect may have happened in transit must be reported either to us or the courier company immediately or within 24 hours of delivery, as per courier guidelines. For any package that looks damaged on arrival, or shows signs of being damaged or tampered with, we would advise customers to do one of the following:
(a) When signing for the package ensure you write an additional note on the docket that the item arrived with packaging damaged.
(b) Request to open the damaged package in the presence of the courier to check the contents are ok.
(c) Refuse to accept the package due to the damage. It will be returned to us for inspection.
6. Returning a Faulty Product
If you feel that your product has a manufacturing fault please contact us by raising a support ticket to discuss and arrange a return. You will need to quote your account details or alternatively provide your original order number to help us deal with the claim.
For faulty claims you may be required to provide photographic evidence of the fault - this is to enable us to view the fault in order to deem whether it qualifies for a return. This can potentially save time and cost for the customer as well as reducing the scope for any misunderstandings in relation to the fault. Please note normal wear & tear or products damaged through inappropriate use, misuse, carelessness or self-inflicted damage do not qualify as manufacturing faults. For help on whether an issue qualifies as a faulty return or not, please see our Help page. Upon receipt of the returned goods and if the fault is accepted, we will either refund you (minus original shipping charges) or dispatch an alternative. Re-delivery will not be chargeable.
7. Returns of Sale/Discounted Items
For sale items and discounted goods we ask that you return the goods to us, unworn in their original condition and with the original packaging including all product tags, tissues and fillers, within 14 days (2 weeks) of date of purchase.
We do not accept returns or offer refunds for sale items or discounted goods of €20 EUR or less.
8. Cancelling Order
Pre-dispatch: We can cancel an order up until it is dispatched. To cancel an order you must contact our office ASAP on +353 61 518 450 or email us and quote your order ID which you will find on your confirmation email. If the order is cancelled pre-dispatch we will issue a full refund, including any shipping charges. Any refund of Gift Wrap charges would be dependent on whether your item had already been gift wrapped or not. If the order has already been dispatched immediate cancellation is not possible. However you can still return the goods to us following delivery.
Post-dispatch: Under the Distance Selling Regulations, you may cancel your order for any reason by giving us written notice within 7 working days, starting the day after delivery, this must be in writing and sent by email to Sales, or by post to
Tim's Shoe Centre Ltd
Ref: Shoe Republik Returns
11 Maiden Street
However, for the convenience of our customers, in practice we operate a 21 day returns policy. In all cases you are responsible for the cost of returning the goods. We advise customers to always use a recorded delivery service with full item tracking. Shoe Republik accepts no responsibility for items that are lost/stolen/damaged in transit during the returns process. On receipt of the returned goods we will provide a refund excluding delivery cost.
It is our absolute intention to deal with your complaints confidentially, fairly and in a speedy manner. Please direct any complaints or issues you may have to Support where our Customer Services team will provide advice. We will keep you informed by telephone or e-mail as to what progress is being made in the resolution of the complaint.
Please understand that we do not deal with complaints via any other platform, including social media such as Facebook or Twitter. Our company policy is to run our social media channels as marketing tools only. Our Customer Services team does not administer any of our social media pages and thus our social media channels are not a suitable platform for addressing customer concerns. Complaints will always be directed to the complaints process as outlined above.
10. Basis of Sale
The terms of this, our agreement with you the buyer, shall govern our contract to the exclusion of any other terms and conditions.
For any typographical, clerical, systematic, technological or other error or omission in any sales literature, price list, quote, invoice, acceptance of offer or other document or information issued by us, we reserve the right to amend same where reasonable to do so.
You are responsible for ensuring the accuracy of your order and the details provided in your Order Form.
The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.
Although every care is taken in regards to pricing and the accuracy of printed and digital media, at the time of press or due to systematic faults sometimes omissions or errors can occur. Shoe Republik reserve the right to withdraw the offer of sale should any such errors be discovered.
11. Target Audience of Shoe Republik
Shoe Republik features children’s products and in association with these products, a child friendly character is featured throughout the site. However Shoe Republik is NOT targeted at children. The target audience is adults, and in the case of childrens product the target audience are the parent(s) or guardian(s) of the child. Orders of children’s products, or any products featured on this website, must be made by an adult or with parental consent. Individuals under the age of 18 are not permitted to register or hold an account with Shoe Republik. Any individual under the age of 18 who does register and hold an account with Shoe Republik does so with the express understanding by all parties that it has been done so with parental consent. Shoe Republik accepts no responsibility for any individual, or purchases made by any individual, who does not adhere to these terms.
The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing. All prices unless otherwise stated are displayed in € Euro. You will be charged in € Euro.
You may use the currency conversion tool on the website to convert to a different currency. However this is for information purposes only and should only be used as a guide. For international orders, your payment card provider will take payment in your local currency at the prevailing exchange rate as normal.
The price is inclusive of any payable value added tax (VAT) in Ireland. We do not sell VAT free to customers outside of Ireland.
We reserve the right to change prices and promotions for products at any time without prior notice and we reserve the right to amend any typographical and/or clerical error or omission to prices.
13. Use of Coupons
From time to time Shoe Republik may offer money off coupons and promotions. Discount is usually applied by way of a percentage discount (i.e. 10% off) by entering a valid coupon code at the shopping cart page before confirming payment. Coupons have a limited time period and once expired cannot be used beyond that expiry date. Some coupons may only be used once. Shoe Republik reserves the right to end any coupon related promotion at any time without prior notice. Shoe Republik reserves the right to rescind any purchases made or discounts earned through the use of coupon(s) whereby the use of the coupon(s) has been reasonably deemed to be excessive, beyond the bounds of fair use or an abuse of the coupon system (for example a student discount coupon being used by a non student customer). Shoe Republik also reserves the right to amend any typographical and/or clerical error or omission in relation to any coupon related promotion or discount applied to any product in error.
14. Risk and Property
Risk of damage to or loss of your chosen goods shall pass to you on delivery of them.
Notwithstanding delivery and the passing of risk in your chosen goods or any other provision of this Agreement, title of your chosen goods shall not pass to you until we receive cleared funds payment in full of the price of your chosen goods.
Risk of damage to or loss of your chosen goods is entirely your responsibility when returning an item to us. Shoe Republik accepts no responsibility for items that are lost/stolen/damaged in transit during the returns process. In such scenarios you will need to make a claim with the relevant delivery service or company that you engaged to ship the item. Any such claim is exclusively between you and your chosen delivery service or company.
We warrant that you will be entitled to the benefit of any warranties or guarantee given to you by the suppliers of your chosen products. This does not affect your statutory rights.
You warrant that the information entered onto the Order Form during the purchase process is true.
Where we sell to you under a consumer transaction your statutory rights are not affected by this Agreement.
16. Force Majeure
We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:
Explosion, flood, tempest, fire or accident.
War or threat of war, sabotage, insurrection, civil disturbance or requisition.
Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority.
Import or export regulations or embargoes.
Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party).
Power failure or breakdown in machinery.
If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.
The Contract shall be governed by the laws of the Republic of Ireland.
18. Whole Agreement
The terms and conditions set out in this Agreement represents the entire Agreement.