Shipping & Returns
Free Shipping: We offer free delivery for purchases of €75 or more. This applies to Republic of Ireland and Northern Ireland customers only.
We ship worldwide. Please see the table below for all delivery charges. All transit times refer to working days which exclude weekends, bank holidays and public holidays. All orders are sent by tracked services and require a signature on delivery.
SHIPPING RATES & DELIVERY TIMES
|ZONE||COST||MAX WEIGHT||ORDER VALUE||TRANSIT TIME||SERVICE|
|Rep of Ireland||€4.84*||30 kg||Less than €75||Allow 1 - 3 days¹|
|Rep of Ireland||Free||30 kg||Minimum €75||Allow 1 - 3 days¹|
|N. Ireland||€4.84*||30 kg||Less than €75||Allow 1 - 3 days¹|
|N. Ireland||Free||30 kg||Minimum €75||Allow 1 - 3 days¹|
|UK||€13.41*³||3 kg||n/a||Allow 1 - 3 days|
|EU||€15.00*³||3 kg||n/a||Allow 1 - 3 days|
|Non-EU²||€26.00*³||3 kg||n/a||Allow 3 - 4 days|
|USA/Canada²||€24.00³||3 kg||n/a||Allow 2 - 3 days|
|Asia-Pacific²||€26.00³||3 kg||n/a||Allow 3 - 4 days|
|Rest of World²||€28.00³||3 kg||n/a||Allow 3 - 4 days|
¹ We aim to deliver all orders within the 32 counties of Ireland within 1 to 3 working days. This is a guide only. Delivery times are dependent on a number of factors, including courier and third party related reasons that are beyond our control. During busy shopping periods, delivery time frames may increase. If your order is time sensitive, please contact Customer Services by phone for advice on a delivery time. Please be aware that we cannot guarantee delivery on any particular date as we are reliant on third party services to fulfil deliveries.
² Deliveries to destinations outside of the European Union may be subject to local import taxes or custom duties. This charge is the responsibility of you the customer. It is levied by your local government, it is not charged by us. Neither Shoe Republik or any of our delivery partners have any control or influence over this charge. It is advised that you research any potential import tax or customs duty in your country so that you are aware of any charges that may be incurred for your order. As these taxes vary from country to country and are subject to change, it is not possible for us to advise you on these charges particular to your country. Estimated delivery timescales do not include any additional customs clearing times beyond Shoe Republik's control.
³ The delivery charges quoted do not include surcharges for deliveries to remote locations or off shore islands. For locations that are deemed as remote by DHL, DHL will apply a surcharge in addition to the standard rate. Should your shipping address be deemed as remote by DHL, we will bill you separately via an email payment link for this surcharge amount. You will need to complete this payment before we can ship your item to you, or alternatively instruct us to cancel and refund your order.
Non-standard sized items such as long boot boxes for Women's knee boots may also incur a surcharge. We will advise you before shipment if this is the case.
*All Courier prices exclude VAT. 23% VAT is added at checkout for all EU customers.
EU - DHL Air Express 3kg Service €15 + VAT.
Non EU - DHL Air Express 3kg Service €26.
|Albania||Andorra||Belarus||Bosnia & Herz||Faroe Islands||Georgia|
|Moldova||Montenegro||Norway||Russian Federation||San Marino||Serbia|
Asia-Pacific - DHL Air Express 3kg Service €26.
|Korea, Rep of||New Zealand|
Rest of World - DHL Air Express 3kg Service €28.
If your country is not listed here, please email Support to see if delivery to your destination is possible.
Please note for orders made in the days prior to, or over the course of a bank holiday weekend, you may not receive your delivery until the following week. There are limited collection services on the Friday of bank holiday weekends, and there are no collection services on bank holiday Mondays. As such, orders received from the Thursday prior to a bank holiday weekend cannot be dispatched until the following Tuesday when the couriers resume collections.
Black Friday/Cyber Monday Orders
Please note that orders placed during the annual Black Friday and Cyber Monday events will take a little longer to process and dispatch than usual due to the increased volume experienced over this weekend.
Christmas & New Years Period
Please be aware that during the busy pre-Christmas period, deliveries may take longer than usual due to courier services being over stretched. For pre-Christmas deliveries, please allow yourself a minimum of 5 extra working days for delivery.
For post-Christmas purchases, please be aware that there are no courier collection services until the first week proper of January as the couriers are on annual leave during this time. Please refer to the update below for details on when courier services resume collections. Unfortunately, it is not possible to deliver before this date.
Update Christmas 2017: Last date for orders for guaranteed pre-Christmas delivery is 12 pm Tuesday December 19th. Post-Christmas deliveries will resume on Wednesday January 3rd 2018.
Dispatch & Transit Time
Orders received on a Friday, Saturday or Sunday will not be dispatched until the following Monday or Tuesday as there are no courier collection services during the weekend.
Please note that all orders shipped are quality checked to meet the high standards that our customers expect. However we are unable to guarantee that shoes dispatched will be 'box fresh' - i.e. there is a possibility they may have been tried on by customers in our high street stores. This is normal practice for any shoe retail business.
Transit times are a guide only. Transit time begins once the package is collected by the courier and you receive your tracking number notification. Transit Time does not include the time it takes us to prepare the package in the meantime, you will need to allow some further time for this.
To track your order please visit our Order Tracking Portal. Just enter the tracking the number you were provided with in your dispatch email.
Want to track your delivery on-the-go on your smart phone? We recommend the AfterShip app for IOS and Android. The app is free and will display automatic shipment notifications on your phone in real time. Click on the link below to access the AfterShip app on the iTunes or Google Play stores.
For information on returning a purchase, please see the FAQ section on Returns.