Shipping & Returns

Free Shipping: We offer free delivery for purchases of €75 or more. This applies to Republic of Ireland and Northern Ireland customers only.

We ship worldwide. Please see the table below for all delivery charges. If you would prefer to use a specific courier service other than those listed below, please let us know and we can get a quote for you. Other services available include UPS, DHL, TNT, DPD, GLS and Nightline.

All transit times refer to working days which exclude weekends, bank holidays and public holidays. All orders are sent by tracked services and require a signature on delivery.


SHIPPING RATES & DELIVERY TIMES

 ZONE  SERVICE  PRICE  PRICE+VAT  WEIGHT  ORDER VALUE  TRANSIT TIME  CARRIER
 Ireland  Standard  €2.85  €3.50  30 kg  Less than €75  Allow 5 days¹ Fastway
 Ireland  Standard  Free  Free  30 kg  Minimum €75  Allow 5 days¹ fastway logo
 Ireland  2 Day  €5.49  €6.75  30 kg  n/a  Allow 1 - 2 days¹ fastway
 N. Ireland  Standard  €2.85  €3.50  30 kg  Less than €75  Allow 5 days¹ Fastway Logo
 N. Ireland  Standard  Free  Free  30 kg  Minimum €75  Allow 5 days¹ fastway logo
 N. Ireland  2 Day  €5.49  €6.75  30 kg  n/a  Allow 1 - 2 days¹ Fastway Logo
 UK  2 Day  €10.00³  €12.30  30 kg  n/a  Allow 2 - 3 days UPS
 UK  Standard  €14 - €22  No VAT  2 kg  n/a  Allow 3 - 5 days anpost logo
 Europe²  Standard  €14 - €22  No VAT  2 kg  n/a  Allow 3 - 5 days An Post logo
 USA/Canada²  Standard  €14 - €29  No VAT  2 kg  n/a  Allow 5 - 7 days An Post logo
 Asia-Pacific²  Standard  €14 - €29  No VAT  2 kg  n/a  Allow 7 - 10 days anpost logo
 Rest of World²  Standard  €14 - €29  No VAT  2 kg  n/a  Allow 7 - 10 days anpost logo


¹ We aim to deliver orders within the 32 counties of Ireland within 2 business days (except where an economy service is purchased). Delivery times are dependent on multiple factors, including courier and third party related reasons that are beyond our control. During busy shopping periods, delivery time frames may increase. If your order is time sensitive, please contact Customer Services by phone for advice on a delivery time. Please be aware that we cannot guarantee delivery on any particular date as we are reliant on third party services to fulfill deliveries.

² Deliveries to destinations outside of the European Union may be subject to local import taxes or custom duties. This charge is the responsibility of you the customer. It is levied by your local government, it is not charged by us. Neither Shoe Republik or any of our delivery partners have any control or influence over this charge. It is advised that you research any potential import tax or customs duty in your country so that you are aware of any charges that may be incurred for your order. As these taxes vary from country to country and are subject to change, it is not possible for us to advise you on these charges particular to your country. Estimated delivery timescales do not include any additional customs clearing times beyond Shoe Republik's control.

³ The delivery charges quoted do not include surcharges for deliveries to remote locations or off shore islands. If a location is deemed as remote, our delivery partner will apply a surcharge in addition to the standard rate. Should your shipping address be deemed as remote, we will bill you separately via an email payment link for this surcharge amount. You will need to complete this payment before we can ship your item to you, or alternatively instruct us to cancel and refund your order.

Non-standard sized items such as long boot boxes for Women's knee boots may also incur a surcharge. We will advise you before shipment if this is the case.  

All Courier services incur VAT. 23% VAT is added at checkout for all UK and EU customers. There is no VAT on postal services.


Delivery Zones

Europe - An Post

 Albania  Andorra  Austria  Belarus  Belgium
 Bosnia & Herz  Bulgaria  Croatia  Cyprus  Czech Rep
 Denmark  Estonia  Faroe Islands  Finland  France
 Georgia  Germany  Gibralter  Greece  Greenland
 Hungary  Iceland  Italy  Latvia  Liechtenstein
 Lithuania  Luxembourg  Malta  Macedonia  Moldova
 Monaco  Montenegro  Netherlands  Norway  Poland
 Portugal  Romania  Russia  San Marino  Serbia
 Slovakia  Slovenia  Spain  Sweden  Switzerland
 Turkey  Ukraine  Vatican City    


Asia-Pacific - An Post

 Armenia  Australia  China  Hong Kong  India  Japan
 Korea, Rep of  New Zealand  Singapore      


Rest of World - An Post

 Argentina  Bahrain  Brazil  Chile  Egypt
 Israel  Jordan  Kuwait  Lebanon  Mexico
 Oman  Pakistan  Qatar  Saudi Arabia  South Africa
 UAE        

If your country is not listed here, or if you would prefer a quote for an alternative delivery service, please email Support to see if delivery to your destination is possible.

Bank Holidays
Please note for orders made over the course of a bank holiday weekend, there are limited collection services on the Friday and no collection services on bank holiday Mondays. As such, orders received from the Thursday prior to a bank holiday weekend cannot be dispatched until the following Tuesday when the couriers resume collections.

Black Friday/Cyber Monday Orders
Please note that orders placed during the annual Black Friday and Cyber Monday events will take a little longer to process and dispatch than usual due to the increased volume experienced over this weekend. 

Christmas & New Years Period
During the busy pre-Christmas period deliveries may take longer than usual due to courier services being over stretched. For pre-Christmas deliveries, please allow yourself a minimum of 5 extra working days for delivery. For international customers, please familiarise yourself with the Christmas delivery cut-off dates for 'Registered Post' if delivery to your destination is via the postal service. You will find the latest cut-off dates HERE

For post-Christmas purchases, please be aware that there are no courier collection services until the first week proper of January as the couriers are on annual leave during this time. Please refer to the update below for details on when courier services resume collections. Unfortunately, it is not possible to deliver before this date.

Christmas 2017: Last date for orders for guaranteed pre-Christmas delivery is 12 pm Tuesday December 19th. Post-Christmas deliveries will resume on Wednesday January 3rd 2018.

Dispatch & Transit Time
Orders received from Friday to Sunday will not be dispatched until the following Monday or Tuesday as there are no courier collection services during the weekend.

Please note that all orders shipped are quality checked to meet the high standards that our customers expect. However we are unable to guarantee that shoes dispatched will be 'box fresh'  - i.e. there is a possibility they may have been tried on by customers in our high street stores. This is normal practice for any shoe retail business.

Order Tracking
To track your order please visit our Order Tracking Portal. Just enter the tracking the number you were provided with in your dispatch email.

Want to track your delivery on-the-go on your smart phone? We recommend the AfterShip app for IOS and Android. The app is free and will display automatic shipment notifications on your phone in real time. Click on the link below to access the AfterShip app on the iTunes or Google Play stores.

Apple iOS App Store     Google Play Store


Returns
For information on returning a purchase, please see the FAQ section on Returns.

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